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Delete your account

This page explains how to delete your account in Kotsukotsu Nihongo, the Japanese learning app published by Infinity Wings, and what happens to your data.

In the app (fastest)

Open Kotsukotsu Nihongo and make sure you are signed in.
Tap your climber avatar to open your Climber Card.
Scroll down to Account and tap Delete account.
Confirm twice. Your account is deleted immediately.

By email (if you no longer have the app)

Email [email protected] with the subject "Delete my account", from the email address you signed in with (your Google or Apple account address). We delete the account within 30 days and confirm by email. We may ask you to confirm the request from that address so that nobody else can delete your account.

What is deleted

Your account and sign-in identity.
Your profile: display name, avatar and climber details.
Synced learning progress, streaks, stamina and rewards.
Friends, friend requests, gifts, challenges and game results.
Chat messages you sent or received.
Your location and city, if you ever used Nearby.
Push notification tokens, blocks and reports linked to your account.

What is kept, and for how long

Purchase records. Payments are handled by Google Play, and our subscription provider RevenueCat keeps purchase receipts as long as tax and accounting law requires (in the Netherlands, 7 years). Deleting your account does not cancel a subscription: cancel it in Google Play under Payments & subscriptions.
Backups. Deleted data can remain in routine database backups for a limited time until those backups are overwritten. It is not restored or used.
Data on your phone. Learning progress stored only on your device stays there until you uninstall the app or clear its data.

Questions: [email protected]. More detail in the privacy policy.